1. Introduction
LawTrails Tech Solutions Pvt. Ltd. (‘LawTrails’, ‘we’, ‘our’, or ‘us’) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy describes how we collect, use, store, and safeguard your information when you use our website, applications, and related services (‘Services’).
This Privacy Policy is prepared in accordance with applicable laws of India, including:
The Information Technology Act, 2000; and
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (‘SPDI Rules’).
We follow industry best practices for data protection and reasonable security standards equivalent to IS/ISO/IEC 27001.
2. Information We Collect
Depending on how you interact with LawTrails, we may collect:
a. Personal Information
- Name, email address, phone number, company name, and designation
- Login credentials (for registered users)
- Payment or billing details (for paid plans)
- Communication preferences or contact history
b. Usage Data
- IP address, browser type, operating system
- Device identifiers and time zone
- Page visits, actions within the app, or interaction logs
c. Uploaded Documents or Case Data
When you use LawTrails to upload or draft legal content, we may store:
- Uploaded agreements, clauses, and annotations
- User-input data used in AI-assisted drafting We do not access or use your document content for marketing or unrelated purposes.
3. How We Use Your Information
We process your data only for legitimate purposes, including:
- To provide and maintain our platform and services
- To personalize your experience and improve functionality
- To communicate regarding updates, support, or security alerts
- To process billing and payments (if applicable)
- To comply with legal obligations or requests from authorities
We may also analyze aggregated and anonymized data for:
- Improving AI model accuracy
- System performance analytics
- Feature development and usage trends
4. Cookies & Tracking
LawTrails uses cookies and similar technologies to:
- Maintain secure sessions
- Understand user behavior
- Improve user experience
You can manage or disable cookies via your browser settings, though some features may not function properly if disabled.
5. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:
- Encrypted data storage
- Role-based access control
- Regular audits and vulnerability checks
6. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal or regulatory requirements
- Resolve disputes and enforce agreements
You may request deletion of your data anytime by writing to info@lawtrails.ai.
7. Data Sharing and Disclosure
We do not sell or rent your personal information.
We may share your data only with:
- Trusted service providers (hosting, analytics, payment gateways)
- Legal authorities, if required by law or court order
All third parties are bound by confidentiality and security obligations.
8. Your Rights
You have the right to:
- Access and correct your data
- Withdraw consent to data processing
- Request deletion (‘Right to Erasure’)
- Object to processing for marketing or profiling
Requests can be sent to info@lawtrails.ai and will be addressed within 30 days.
9. Data Storage Location
Your data is stored securely on servers located in India (and, if required, in regions compliant with equivalent data protection standards such as the Singapore).
10. Changes to this Policy
We may update this Privacy Policy periodically. The latest version will always be available at lawtrails.ai/privacy-policy with the ‘Last Updated’ date.
11. Contact
For any privacy concerns, contact our Data Protection Officer (DPO):
📧 info@lawtrails.ai
📍 LawTrails Tech Solutions Pvt. Ltd., Pune, India